ProSim SA
Immeuble Stratège A
51, rue Ampère
F-31670 Labège
FRANCE

Tel. :+33 (0)5 62 88 24 30
Fax :+33 (0)5 62 88 24 39


ProSim Inc
325 Chestnut Street
Suite 800
Philadelphia, PA 19106
USA

Tel. :+1 215 600 3760
Fax :


  • We make sure to deliver a Premium Support and knowledge for you to realize the full potential and functionalities of your software. Our customers are our Priority!
  Home / ENGINEERING SERVICES

Software Associated Services

Along with its software, ProSim offers a large number of services that allow you to make the most of ProSim’s solutions:

CUSTOMIZED SOFTWARE DEVELOPMENT
In some cases you may wish to enhance certain features of the software to adapt them to your specific needs, develop a new modelling tool for a particular unit operation or update an internal tool by developing an interface with a commercial software or by improving its graphical interface.
Thanks to a team of experts in customized software development, ProSim can offer these services.  Their experience in modeling, numerical methods integration and software architecture development allows you to customize the software to include the valuable knowledge of your in-house systems.

>> Learn more about Software developments
 

CONSULTING SERVICES
For particularly complex analysis or urgent projects that are short on resources, ProSim is able to quickly gather a team of specialists to work with you. Industrial studies can include the delivery of a “process book” for basic engineering projects. Studies for processes development can also include experimental data collection, in collaboration with ProSim’s laboratory and research partners.

>> Learn more about our consulting services


TRAINING COURSES
In most cases, training remains the most effective way to become quickly operational when using new software. It is an excellent opportunity to develop skills in a new domain or to refresh and to deepen your knowledge on specific issues. Every year ProSim schedules a number of training sessions around its centers of expertise. Participants study numerous issues there and tackle several real-world practical cases which allow them to get acquainted with the different available software. It is also an opportunity to meet in an informal way the experts of ProSim and to discover new approaches to the field of process simulation. Aside from these scheduled training sessions organized in Labège (Toulouse-France), additional and customized training can be delivered at your site. It is a cost effective alternative for organizations that need to train several people on the same software or for those that are looking for a course with topics customized to the particular needs of your company.
 

>> View the training calendar
 

MAINTENANCE, UPDATE, TRAINING AND TECHNICAL SUPPORT SERVICES (MUTS SERVICES)
The MUTS Services include:
- Maintenance: correction of all errors discovered and reported that materially affect the performance, functionality, or other significant features of the software product ;


- Update: Supply of software updates as soon as they are made commercially available by ProSim. It is for you the guarantee to use the latest technologies and to spread out the update cost over several years. Updates may include new developments, improvements inin program efficiency and reliability, new documentation, and corrections.

- Training: (see above)

- Technical Support (hot-line): off-site support in the form of consultations, help, defect correction, advice and assistance on the use and maintenance of the software product. Typical technical support questions include:
o installation of the software product, including hardware changes or operating system evolution,
o questions about license management,
o choice of thermodynamic methods to be used,
o simulation convergence problems,
o hints and tips for using efficiently the software product.

Questions involving process engineering, development of simulation models and similar work may also be treated, at ProSim’s discretion, as beyond the scope of the hot-line service. ProSim will have qualified technical experts available to answer your questions and do their best to solve your problems in the shortest delay. This service gives you direct access to specialized experts, for instance, in thermodynamic or numerical methods fields.

>> Access to the Support
 

 

 

Contact :
ProSim SA
Immeuble Stratège A
51, rue Ampère
F-31670 LABEGE Cedex
France
http://www.prosim.net
Tél.: +33 (0)5 62 88 24 30
Fax: +33 (0)5 62 88 24 39
e-mail : info @ prosim.net