Online Purchasing Procedure

Buying online from ProSim.net

 

Online buying Procedure
Activation of the license
Transaction security and order processing by Fives ProSim
Limitations of the online store

 

Online buying procedure

The purchase procedure of this site includes six steps:

1. List of packages available for the online purchase
Select one or more packages in the list of software that appear in the Store. Your selection will appear in the Cart page.

2. Your selection
When needed, modify the number of licenses you would like to acquire.
To select another product, go back to the catalogue page by clicking on the welcome page of the store or by using the “back” button of your browser.
Once your selection is complete, click on “Proceed to checkout”.

3. General terms and conditions
Please read carefully the general terms and conditions applied to the online purchase. Click on “Accept” to confirm your agreement and proceed. Should you have any questions or remarks, please contact our sales department: sales@prosim.net.

4. Customer’s account
Fill out the contact form. The information requested is required to record your transaction at Fives ProSim, in particular to deliver your products to you and to activate your Support Services.

5. Purchase order and payment
This part summarize your purchase.
At the bottom of the page, you are requested to choose your payment method (credit card, bank transfer or check).
If you choose a payment by credit card, you will be directed to the bank’s online transaction site to enter your credit card information. This site is independent of Fives ProSim. In case of failure, please note the reference error and contact Fives ProSim: sales@prosim.net.

If you choose a payment by bank transfer, print the purchase order. Then send the order summary or the order number to sales@prosim.net to request an invoice with the bank information.

If you choose a payment by check, print the purchase order. Sign and stamp this page then return it to Fives ProSim with your check to the order of “Fives ProSim SAS” by postal mail.
The printed purchase order can also be used as a quotation. Return it to ProSim with a formal purchase order from your company by postal mail or fax. Please note standard offline conditions will be applied for payment and delivery. To learn more about these standard conditions, please contact the sales department: sales@prosim.net.
The purchase procedure is completed, and you can leave the site.

6. Download
When the bank transaction is completed, you will receive a confirmation e-mail with the download link. Please note that these are temporary links so you will need to download the software within 30 days.

 

Activation of the license

Most software available online are downloaded with a temporary license of 10 days (from installation date). To obtain the license that corresponds to your full purchase, you need to make a request to ProSim by sending information generated during installation.
This is a simple operation that takes only a few minutes and is only done once.
The details of the procedure are provided in the ProSim License Manager user’s guide that is provided with the software.
Please note that Fives ProSim will be able to provide the final license only after receiving your order and payment confirmation. Please note also that your subscription term begins on the transaction date, not the license request date.

 

Transaction security and order processing by ProSim

All banking information (card number, expiration date…) is immediately transmitted in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to bank chosen by Fives ProSim (Société Générale) secured payment server, 24 hours a day, 7 days per week. No information regarding the payment of the transaction is recorded or stored on this website.
The information entered in the Account Creation form is used by ProSim only to ensure final license delivery and then high quality after-sales service.
After the completion of your transaction, you will receive an email from Fives ProSim which includes your MUTS Services (Maintenance, Update, Training and Support) number. This number is required to receive Technical Support and to access the client restricted ProSim support web site.

 

Limitations of the Online store

Given the nature of the products developed by Fives ProSim, some limitations listed below are imposed on online purchasing. For more information, contact Fives ProSim directly: sales@prosim.net.

• All Fives ProSim solutions are not available in the online store. Please refer to ProSim’s main web site to find all of our solutions for process modeling, simulation, and energy optimization.
• It is possible to purchase a maximum of five licenses for each package. If you would like to purchase more, please contact us: sales@prosim.net.
• The maximum subscription duration available from the online store is three years. If you would like a longer duration (with additional discount), please contact us: sales@prosim.net.
• Unless specified differently in the product description, no permanent licenses can be purchased. Only subscription licenses are available.